Incoming Email Servers

Add/remove a POP/IMAP/O365 mailbox that the app will check:

• POP3/IMAP-server hostname � Server hostname or IP address.
• Server port
• Server login � Username to log in.
• Server password
• Use SSL � If the server requires a secure connection.
• Category for new tickets � Default category for new tickets from this mailbox.
• Test button � Tests connectivity using the values entered.

How it works:

• The app periodically checks the given POP/IMAP account(s).
• When an email is detected � it adds a ticket (or a comment to an existing ticket) and removes the message from the server (POP) or marks it as "read" (IMAP).
• CC addresses in incoming email are added to the newly created ticket (for new messages only).